Terms of Use

1. Service description

QuvtyQR is a software service (SaaS) that lets businesses create and manage a digital QR menu and optionally take orders/reservations.

2. Account and responsibility

• You are responsible for the confidentiality of your account credentials and all activity under your account.
• You are responsible for the accuracy of the menu content you upload (prices, allergens, images).
• Content that is illegal, misleading or infringes third-party rights may not be published.

3. Plans and payment

• The Starter plan is free of charge and is offered with the stated limits (number of categories, products, etc.).
• The Business plan is sold in advance (prepaid) for monthly or yearly periods; payments are taken via Stripe. The purchased period starts on the payment date.
• Additional purchases made while a paid Business period is running are added on top of the current end date.
• Free trial days are not added to the paid period, are not carried over and are not counted as a discount; if you purchase during a free trial, the paid period starts at the time of payment.
• When switching from monthly to yearly, only the value of the paid and unused days is deducted from the yearly price.
• When a paid period ends, a 7-day grace period applies; there is no grace period when a free trial ends.
• At the end of the grace period your account returns to the Starter plan; your data is not deleted.

4. Automatic renewal

• Automatic renewal is optional. If you turn it on, the same period is charged automatically at the end of each period to your saved default card via Stripe.
• If a charge fails, Stripe retries it several times; if all attempts fail, automatic renewal is turned off and the normal expiry and grace-period rules apply.
• You can turn automatic renewal off at any time; turning it off does not affect the period you have already paid for.

5. Region, currency and billing

• The business's country is declared at sign-up and must be accurate.
• For businesses located in Turkey, payment can only be made from Turkey, with a card issued in Turkey and in Turkish lira (TRY). For businesses outside Turkey, payment can only be made from outside Turkey, with a card issued outside Turkey and in US dollars (USD).
• Location is verified using your IP address, phone number and the country where your card was issued; if these do not match, the payment is declined.
• Invoices are issued based on the declared country.

6. Businesses awaiting payment (reserved)

A business created with the paid Business plan selected is reserved until the first payment is received and cannot be used in the meantime (the panel is locked and the QR menu is not published). If no payment is made within 7 days of its creation, the chosen subdomain is released and a random address is assigned to the business.

7. Cancellation and refunds

• You can turn off automatic renewal at any time.
• No refund is given for part of a prepaid period; your statutory rights are reserved.
• If we issue a refund, the Business time or AI credits provided by the refunded payment are withdrawn.

8. Chargebacks and payment disputes

If a dispute (chargeback) is opened against a payment with your bank or card issuer:

• (a) your account is closed immediately and permanently;
• (b) the business that is the subject of the dispute is permanently taken offline;
• (c) other businesses linked to the account keep working only until the end of their paid periods, then close, and no further payments can be made for them;
• (d) the email address, phone number, Google account, payment instrument identifiers (card fingerprint; we do not store your card number) and IP records associated with the account are retained to prevent fraud and are used to block new account registrations or payments.

Before opening a dispute, please contact our support team to resolve any payment issue: [email protected].

9. AI credits

AI credits belong to a specific business and cannot be transferred between businesses.

10. Service continuity

We strive to provide the service without interruption, but temporary outages may occur due to maintenance, updates or unforeseen events. The service is provided "as is".

11. Intellectual property

The QuvtyQR software, design and brand belong to us. The content you upload to your menu remains yours; you only grant us the license needed to provide the service.

12. Changes

We may update these terms from time to time. We'll notify you of significant changes. The current terms are published on this page.

13. Contact

For questions: [email protected]